Q. Why do some items show as a barcode and some as a QRCode?

A. There are 3 occasions when your code(s) may show as QR Codes:

Items over 15 characters can be tricky to scan, so if the data is 16 characters or more the app automatically generates a QR Code instead of a barcode

Some characters can't be encoded in a barcode, so if your field contains (e.g.) a £, then the app automatically displays a QR Code.

In your MDM's App Config you may have overridden the default behaviour (to display barcodes) to instead display QR Codes only (please see the article on configuring your App Config data.)

Q. Why can't I 'Enable Manual Config' in settings?

A. If your organisation's MDM is pushing out AssetScan with an App Config, then this overrides any local configuration and you cannot enable a manual config.

Q. How do I get AssetScan Lite?

A. AssetScan Lite is only available to educational organisations. If you wish to have access to AssetScan Lite, please send your Apple School Manager (ASM) Organisation ID to us via the Contact Us page and we will send you instructions on adding this to your Apps & Books (formally VPP) for distribution.

Q. Why can't AssetScan just show the serial number automatically without an App Config or entering it manually?

A. Before 2011 you could access the serial number as an App Coder. However, this meant that with access to several apps you could check on a devices usage, and even tie the owner of a device to the piece of hardware they were using. Apple and Google were summoned to the Senate for a hearing on mobile device privacy and the landscape was forever changed.     More info